Lite: frequently asked questions
Short answers about Lite: CRM, VPN, channels, the mobile app, AI, calls and how Lite differs from Integrations.
Updated October 13, 2026
Do I need a CRM to use Lite?
No. Lite is a standalone product. You don’t need to connect Kommo or any other CRM.
Do I need to install a VPN?
You don’t need a VPN to use Lite. You can work in the web version or the mobile app over a regular internet connection. Whether a particular external channel is available depends on that service and your network.
How many channels are included in the subscription?
One external communication channel is included in the base plan.
Can I use Lite on my phone?
Yes. Lite works in the mobile app and in the browser.
Can I connect my own AI?
Yes. You can choose AI from LineOnMe or connect your own AI assistant through the access option provided.
How do I set up AI to talk to clients?
You can write instructions by hand, dictate them by voice or upload a ready-made document with your communication rules.
Can I make calls?
Yes. The LineOnMe internal messenger supports voice and video calls.
How is Lite different from LineOnMe Integrations?
Lite works on its own and doesn’t need a CRM. Integrations connect messengers, services and extra features to a CRM and other business systems.