Terms of Service

These Terms of Service (the “Terms”) govern the use of the website lineon.me, the LineOnMe software platform, user accounts, software modules, integrations, APIs, and other services provided under the LineOnMe name (collectively, the “Service”).

The Service is operated by Individual Entrepreneur Trapeznikova, Taxpayer Identification Number (INN): 720604305670, Primary State Registration Number of Individual Entrepreneur (OGRNIP): 323774600657411, email: info@lineon.me, telephone: +7 (495) 021-80-50 (the “Operator”, “LineOnMe”, “we”, “us”, or “our”).

By accessing or using the Service, creating an account, connecting an integration, or otherwise using LineOnMe functionality, you acknowledge that you have read, understood, and agreed to these Terms and the LineOnMe Privacy Policy.

1. Definitions

User means an individual, individual entrepreneur, legal entity, or authorized representative of a legal entity who accesses or uses the Service.

LineOnMe Service means the software platform that may provide online booking, business communications, CRM integrations, integrations with messaging services, social networks and other third-party platforms, automation, analytics, and communication management functionality.

Integration means software interaction between LineOnMe and a third-party information system or platform through an API, webhook, OAuth, or other technical mechanism.

Third-Party Service means a CRM system, social network, messaging service, marketplace, information system, or other platform that is not owned or operated by LineOnMe.

2. Scope of the Service

2.1. The Operator provides Users with access to LineOnMe functionality according to the selected subscription plan, enabled modules, available integrations, and technical capabilities of the Service.

2.2. LineOnMe functionality may include:

• online booking and appointment management;
• integration with CRM systems;
• connection of messaging services, social networks, marketplaces, and other communication platforms;
• receiving, displaying, transmitting, and sending messages;
• receiving and processing comments, replies, and other communications from third-party platforms;
• synchronizing communications between third-party platforms and connected CRM systems;
• working with images, videos, documents, and other attachments where supported by the relevant platform;
• notifications, analytics, and automation;
• other software functionality made available through LineOnMe.

2.3. The specific functionality available to a User depends on the selected plan, User settings, connected modules, availability of third-party services, permissions granted by the User, and the rules and technical capabilities of the relevant third-party platforms.

3. Registration and User Accounts

3.1. Registration may be required to use certain features of the Service.

3.2. Users must provide accurate, complete, and up-to-date information.

3.3. Users are responsible for maintaining the confidentiality of their account credentials and for activities performed through their accounts, except where unauthorized access results directly from the Operator’s failure to implement reasonable security measures.

3.4. Users must promptly notify the Operator if they become aware of unauthorized access to their LineOnMe account.

4. Third-Party Integrations

4.1. LineOnMe may integrate with third-party CRM systems, messaging services, social networks, marketplaces, and other information platforms.

4.2. Depending on available functionality, supported platforms may include TikTok, Telegram, WhatsApp, MAX, Facebook, Instagram, VK, Avito, Kommo, Bitrix24, and other services.

4.3. The list of supported platforms may change from time to time.

4.4. By connecting a Third-Party Service, the User authorizes LineOnMe to technically interact with that service within the permissions expressly granted by the User and made available by the relevant platform.

4.5. Some integrations may require the User to authenticate directly with the Third-Party Service through OAuth or another authorization mechanism provided by that platform.

4.6. LineOnMe will not request or use permissions beyond those reasonably necessary to provide the functionality selected by the User.

4.7. Users must comply with the terms, policies, platform rules, and other requirements applicable to the Third-Party Services they connect to LineOnMe.

4.8. LineOnMe does not own or control Third-Party Services and cannot control changes to their APIs, policies, algorithms, permissions, technical infrastructure, availability, or access requirements.

4.9. An integration may become temporarily or permanently unavailable due to API changes, restrictions, suspension of access, changes in third-party policies, technical failures, or other actions or circumstances attributable to the relevant Third-Party Service.

5. Communications and Third-Party Platform Data

5.1. When integrations are used, LineOnMe may technically receive, transmit, store, and otherwise process information required to operate the communication channel connected by the User.

5.2. Depending on the relevant platform and permissions, such information may include:

• messages and message content;
• comments, replies, and other communications;
• user, account, conversation, message, comment, post, or video identifiers;
• display names, usernames, and profile information made available by the platform;
• dates and times of communications;
• message status information;
• images, videos, documents, and other attachments;
• technical and authorization information necessary to maintain the integration.

5.3. The scope of data accessible to LineOnMe is determined by the permissions granted by the User, the API and functionality of the relevant platform, and the configuration of the integration.

5.4. Users are responsible for ensuring that they have an appropriate legal basis for processing personal data and other information of their customers, employees, contractors, and other persons whose data they process through LineOnMe.

5.5. Users must not use LineOnMe for unauthorized bulk messaging, spam, fraud, unlawful collection of personal data, harassment, distribution of illegal content, or any other unlawful activity.

6. User Rights and Obligations

Users may:

• use the functionality available under their account and subscription;
• connect and disconnect supported integrations;
• contact LineOnMe support;
• stop using the Service.

Users must:

• comply with applicable law and these Terms;
• comply with the rules of connected Third-Party Services;
• provide accurate information;
• ensure the lawful processing of customer and third-party data;
• protect their account credentials;
• not attempt to gain unauthorized access to the Service or other Users’ data;
• not use the Service to distribute malware, spam, illegal content, or conduct unlawful activities.

7. Operator Rights and Obligations

7.1. The Operator takes reasonable organizational and technical measures to maintain the operation and security of the Service.

The Operator may:

• update, modify, and improve LineOnMe functionality;
• introduce new integrations or discontinue existing integrations;
• perform maintenance and technical work;
• temporarily restrict access where reasonably necessary for security or maintenance;
• restrict or suspend access where a User violates these Terms, applicable law, or third-party platform rules;
• send service notifications necessary for the operation and security of the Service.

8. Personal Data and Privacy

8.1. Personal data is processed in accordance with the LineOnMe Privacy Policy and applicable law.

8.2. When integrations are used, LineOnMe may process information on behalf of the User for the purpose of technically providing the relevant integration.

8.3. Where the User provides LineOnMe with personal data relating to customers or other third parties, the User is responsible for ensuring that an appropriate legal basis exists for such processing and transfer.

8.4. LineOnMe does not sell personal data.

8.5. Users may revoke access granted to a Third-Party Service through the mechanisms provided by LineOnMe or the relevant Third-Party Service, where available.

9. API, OAuth and Authorization Credentials

9.1. Certain integrations may use APIs, OAuth access tokens, refresh tokens, webhooks, or other authorization mechanisms.

9.2. LineOnMe uses such authorization credentials solely to provide and maintain the integrations authorized by the User.

9.3. Users must not provide LineOnMe with credentials or access rights that they are not authorized to use.

9.4. The Operator may revoke or disable an integration where required to protect security, comply with applicable law, or comply with the requirements of the relevant Third-Party Service.

10. Intellectual Property

10.1. Intellectual property rights in LineOnMe software, design, source code, branding, and other materials belonging to the Operator remain with their respective rights holders.

10.2. Connecting a Third-Party Service does not transfer to LineOnMe or the User any ownership rights in the trademarks, software, APIs, content, or other intellectual property of that platform.

11. Liability and Third-Party Services

11.1. The Operator does not guarantee uninterrupted availability of Third-Party Services or their APIs.

11.2. To the extent permitted by applicable law, the Operator is not responsible for interruptions, restrictions, or termination of an integration directly caused by actions, technical failures, API changes, or policy changes of a Third-Party Service that the Operator could not reasonably prevent.

11.3. The Operator is not responsible for the content of messages, comments, files, or other materials created or transmitted by Users or third parties.

11.4. Users are responsible for the legality of their communications, marketing, customer interactions, and use of connected communication channels.

11.5. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Suspension and Termination

12.1. Users may stop using the Service and disconnect integrations at any time, subject to any applicable contractual obligations.

12.2. The Operator may suspend or restrict access where reasonably necessary to prevent abuse, protect security, comply with law, or comply with requirements of a Third-Party Service.

12.3. Personal data retention and deletion following termination are governed by the Privacy Policy and applicable law.

13. Changes to These Terms

The Operator may update these Terms when necessary due to changes in law, LineOnMe functionality, supported integrations, or business processes. The current version will be published on the official LineOnMe website.

14. Governing Law

These Terms are governed by the laws of the Russian Federation unless mandatory provisions of other applicable law require otherwise.

15. Language

These Terms are provided in English and Russian for convenience. In the event of any inconsistency between the English and Russian versions, the Russian version shall prevail to the extent permitted by applicable law.

16. Operator Details and Contact Information

Individual Entrepreneur Anzhelika Sergeevna Trapeznikova
INN: 720604305670
OGRNIP: 323774600657411
Email: info@lineon.me
Telephone: +7 (495) 021-80-50
Website: lineon.me