Privacy Policy

This Privacy Policy describes how LineOnMe collects, uses, stores, transfers, and protects personal data when users access the lineon.me website, the LineOnMe software platform, user accounts, integrations, APIs, and other LineOnMe services.

The personal data operator is Individual Entrepreneur Trapeznikova, INN 720604305670, OGRNIP 323774600657411, email: info@lineon.me, telephone: +7 (495) 021-80-50 (the “Operator” or “LineOnMe”).

1. Scope of this Policy

This Policy applies to personal data received directly from LineOnMe users, as well as personal data processed in connection with CRM systems, messaging services, social networks, marketplaces, and other third-party services connected by LineOnMe users.

LineOnMe processes personal data in accordance with applicable legislation, including applicable personal data laws of the Russian Federation, as well as applicable requirements of third-party platforms.

2. Categories of Personal Data

2.1. LineOnMe account data

LineOnMe may process:

• first name, last name, and patronymic where applicable;
• telephone number;
• email address;
• company or business information;
• account and authentication information;
• subscription plan and enabled service information;
• support requests and communications with LineOnMe.

2.2. Online booking data

When online booking functionality is used, LineOnMe may process information about services, specialists, appointment date and time, customer contact details, preferences, and other information necessary to provide booking functionality.

2.3. Data from messaging services, social networks and other communication platforms

When a User connects a messaging service, social network, marketplace, or other communication platform, LineOnMe may process information made available through the relevant integration and permissions granted by the User.

This may include:

• platform user and account identifiers;
• display name and username;
• profile image where provided by the platform;
• conversation identifiers;
• message identifiers;
• message content;
• comments and replies;
• publication, video, or post identifiers;
• date and time of communications;
• message delivery or processing status;
• images, videos, files, documents, and other attachments;
• business account information;
• other information required to provide the authorized integration.

Depending on the integrations enabled by the User, such information may originate from TikTok, Telegram, WhatsApp, MAX, Facebook, Instagram, VK, Avito, CRM systems, or other communication platforms.

2.4. CRM and business-system data

When a User connects a CRM system or another business application, LineOnMe may process information required to synchronize communications and business data between systems.

This may include:

• contact identifiers;
• lead or deal identifiers;
• customer contact information;
• communication history;
• messages and comments;
• deal, contact, lead, task, and communication statuses;
• other information transmitted through the integration at the User’s instruction.

2.5. Authorization and integration credentials

LineOnMe may process technical authorization information required to establish and maintain integrations, including access tokens, refresh tokens, account identifiers, API authorization information, and similar technical credentials.

Such information is used to provide integrations authorized by the User and is subject to appropriate organizational and technical security measures.

2.6. Technical information

LineOnMe may automatically process:

• IP address;
• cookies and similar technologies;
• browser information;
• device and operating-system information;
• date and time of access;
• session identifiers;
• technical logs;
• diagnostic and security information.

2.7. Voice input in the chat widget

If a chat widget with voice input is available on the lineon.me website, the User may dictate a message instead of typing it. Speech recognition is performed by the User's browser: for this purpose, the browser transmits the voice recording to a service of its developer (for example, for the Google Chrome browser, to Google). The Operator does not receive or store the voice recording and does not transmit it to the AI assistant provider; only the recognized text of the message reaches the Operator's server.

Before the microphone is used for the first time, the User is shown an explanation of how speech recognition works and is asked to confirm. The User may decline voice input and write messages as text, and may use voice input again at any time.

2.8. AI assistant in the chat widget

If a chat widget with an AI assistant is available on the lineon.me website, the following applies. Messages sent to the assistant are transmitted to the language model provider to prepare a response. We do not transmit them for any other purpose and do not use them for advertising. The conversation is stored for up to 3 years.

2.9. Contact details for an operator’s reply in the chat widget

If a chat widget is available on the lineon.me website, the following applies. The name and contact details left for an operator’s reply are used only to contact you regarding your request, are stored for up to 3 years, and are deleted upon request.

3. Purposes of Processing

Personal data may be processed for the following purposes:

• creating and managing LineOnMe accounts;
• providing LineOnMe functionality;
• providing online booking functionality;
• connecting and operating CRM integrations;
• connecting messaging services, social networks, marketplaces, and other third-party platforms;
• receiving and sending messages;
• receiving and processing comments and replies;
• synchronizing communications between third-party platforms and CRM systems;
• processing files and attachments transmitted through connected communication channels;
• providing customer and technical support;
• maintaining security and preventing abuse;
• diagnosing technical errors;
• fulfilling contractual obligations;
• sending service notifications;
• sending marketing communications where the required consent or other legal basis exists;
• complying with applicable law.

4. Legal Basis for Processing

LineOnMe processes personal data only where an appropriate legal basis exists, including the consent of the data subject, performance of a contract, compliance with legal obligations, or other grounds permitted by applicable law.

Where LineOnMe processes personal data of a User’s customers, employees, contractors, or other third parties on behalf of the User, the User is responsible for ensuring that an appropriate legal basis exists for such processing and transmission of data to LineOnMe.

5. Third-Party Integrations

LineOnMe allows Users to voluntarily connect third-party services. When an integration is enabled, information may be exchanged between LineOnMe and the relevant third-party platform only to the extent required to provide the functionality authorized by the User.

Such third-party services may include, among others, TikTok, Telegram, WhatsApp, MAX, Facebook, Instagram, VK, Avito, Kommo, Bitrix24, and other CRM, messaging, social-network, marketplace, and business platforms.

For example, when TikTok functionality is connected, LineOnMe may receive information made available through TikTok’s authorized APIs, including business-account data, messages, comments, identifiers, and related technical information, and may transmit User-authorized actions or responses back to the relevant platform.

The scope of data available to LineOnMe is limited by permissions granted by the User and by the relevant third-party platform.

6. Disclosure and Transfer of Data

LineOnMe does not sell personal data.

Personal data may be transferred where reasonably necessary to provide the Service, including to infrastructure providers, service providers, contractors, connected CRM systems, and third-party platforms selected by the User.

Information may also be disclosed where required by applicable law or pursuant to a legally valid request from a competent public authority.

7. Cross-Border Data Transfers

The use of certain integrations, infrastructure providers, social networks, messaging platforms, marketplaces, or other third-party services may involve international or cross-border transfers of personal data.

Such transfers are carried out only where an appropriate legal basis exists and subject to applicable legal requirements.

Further information is provided in the LineOnMe Cross-Border Personal Data Transfer Policy.

8. Data Retention

Personal data is retained only for the period necessary to achieve the purposes described in this Policy, provide the Service, fulfil contractual obligations, resolve disputes, comply with legal requirements, or protect legitimate rights and interests.

Retention periods may differ depending on the type of data, connected platform, contractual relationship, technical requirements, and applicable law.

When an integration is disconnected, LineOnMe will cease using the relevant authorization credentials for further access after completion of necessary technical procedures, subject to applicable legal retention requirements.

9. Data Security

LineOnMe takes necessary and reasonable legal, organizational, and technical measures designed to protect personal data from unauthorized or accidental access, alteration, disclosure, destruction, copying, distribution, and other unlawful processing.

Access to personal data is limited to persons who require such access to perform their functions.

Authorization tokens and other integration credentials are subject to measures designed to protect them from unauthorized access.

10. User and Data Subject Rights

Subject to applicable law, a data subject may:

• request information regarding the processing of their personal data;
• request correction of inaccurate or incomplete personal data;
• request blocking or deletion of personal data where legally permitted;
• withdraw consent where processing is based on consent;
• object to processing where such right is provided by applicable law;
• submit a complaint to a competent supervisory authority or protect their rights in court.

Requests relating to personal data may be submitted to: info@lineon.me.

11. Disconnecting Third-Party Integrations

Users may disconnect supported integrations through LineOnMe or through the relevant third-party platform where such functionality is available.

After an integration is disconnected, LineOnMe stops receiving new data through the corresponding authorization after completion of necessary technical procedures, unless continued processing or retention is required by applicable law.

12. Cookies and Similar Technologies

LineOnMe may use cookies and similar technologies for website functionality, authentication, analytics, security, and improving the user experience.

Additional information is provided in the LineOnMe Cookie Policy.

13. Changes to this Privacy Policy

LineOnMe may update this Policy where necessary due to changes in law, Service functionality, supported integrations, technical infrastructure, or data-processing practices.

The current version of this Policy is published on the official LineOnMe website.

14. Language

This Privacy Policy is provided in English and Russian. In the event of inconsistencies between the two versions, the Russian-language version shall prevail to the extent permitted by applicable law.

15. Contact Information

Individual Entrepreneur Anzhelika Sergeevna Trapeznikova
INN: 720604305670
OGRNIP: 323774600657411
Email: info@lineon.me
Telephone: +7 (495) 021-80-50
Website: lineon.me