Troubleshooting

Articles

• An AI employee isn’t replying to clients

  What to check, in order, if an AI employee doesn’t reply: is it on, is it assigned to the channel, the conversation mode, working hours and the provider.

• The AI provider is unavailable

  What to do if the AI provider doesn’t respond or rejects requests: the key, limits and balance with the provider, a backup model.

• A channel won’t connect or isn’t getting messages

  What to check if a LineOnMe AI channel won’t connect, shows an error or client messages don’t reach Conversations.

• A knowledge base material wasn’t processed

  Why a material has the Error status and what to do so that AI employees start using it.