Payment & Refund Policy

This Payment & Refund Policy establishes the general rules for payment for LineOnMe services, cancellation of paid services, and refunds.

The Service Provider is Individual Entrepreneur Trapeznikova, INN 720604305670, OGRNIP 323774600657411, email: info@lineon.me, telephone: +7 (495) 021-80-50 (the “Provider” or “LineOnMe”).

1. General Provisions

LineOnMe provides software, online booking, CRM integration, messaging and communication integration, automation, analytics, and other digital services available through the LineOnMe platform.

The specific functionality, price, billing period, and other payment terms may depend on the tariff, subscription, selected modules, integrations, or additional services chosen by the User.

By making a payment, the User confirms acceptance of the applicable terms of the Service, including the Terms of Service and this Payment & Refund Policy.

2. Prices

Current prices are displayed on the LineOnMe website, in the User’s account, in an invoice, commercial offer, or other payment interface made available to the User.

Unless otherwise expressly stated, the amount displayed at the time of payment is the amount payable by the User for the selected Service.

LineOnMe may change prices for future billing periods. Such changes do not retroactively change the price of a period that has already been paid for, unless otherwise agreed by the parties or required by applicable law.

3. Payment Methods

Payment may be made using the payment methods available on the LineOnMe website or otherwise agreed with the User.

Depending on availability, payment methods may include:

• bank cards;
• the Faster Payments System (SBP);
• bank transfer;
• payment by invoice;
• other payment methods supported by LineOnMe.

Online payments may be processed through a bank, acquiring provider, payment service, or other authorized payment infrastructure used by LineOnMe.

4. Payment Processing

When a payment is made through a third-party payment provider, the payment transaction may also be subject to the technical rules and terms of the relevant bank or payment provider.

LineOnMe does not normally receive or store the full bank-card details entered by the User on the payment provider’s secure payment page.

5. Commencement of Service

The Service may begin after successful confirmation of payment, activation of a subscription, connection of the relevant functionality, or at another time agreed with the User.

For subscription-based services, access may be provided for the paid billing period.

6. User’s Right to Cancel

A User may request cancellation of a paid Service in accordance with applicable law, the Terms of Service, and this Policy.

Where the User is a consumer within the meaning of applicable Russian consumer protection legislation, the User may withdraw from a service agreement subject to payment of the Provider’s actual expenses related to performance of the relevant agreement, to the extent permitted by law.

Nothing in this Policy is intended to limit any mandatory rights granted to consumers by applicable law.

7. Refund Amount

Where a refund is required, the refundable amount is determined taking into account:

• the amount actually paid by the User;
• the period during which the Service was actually provided;
• the functionality already activated or provided;
• services already actually rendered;
• actual and documented expenses directly related to performance of the relevant agreement, where deduction of such expenses is permitted by applicable law;
• other circumstances required to be taken into account under applicable law.

LineOnMe does not apply an automatic fixed cancellation penalty solely because the User requested a refund.

For continuing or subscription-based services, where applicable and unless otherwise required by law, the refundable amount may generally be calculated with reference to the unused portion of the relevant paid service period, less the value of services already provided and actual expenses that may lawfully be retained.

8. Payment Processing and Acquiring Expenses

Banks, acquiring providers, payment systems, and other payment intermediaries may charge LineOnMe fees for processing payment transactions and related operations.

Such payment-processing costs are not automatically deducted from every refund.

Where a particular payment-processing expense constitutes an actual expense directly related to performance of the relevant agreement and applicable law permits such expense to be taken into account, LineOnMe may take the documented actual amount into account when calculating the refund.

No amount will be withheld from a consumer where such withholding would violate mandatory consumer protection law.

9. Full Refunds

A full refund may be made, including where:

• payment was made but the paid Service was not provided or activated through the fault of LineOnMe;
• the same payment was charged more than once as a result of a technical error;
• LineOnMe determines that a full refund is appropriate;
• a full refund is required by applicable law.

10. Partial Refunds

Where part of the Service has already been provided, LineOnMe may issue a partial refund where permitted by applicable law.

The calculation may take into account the portion of the Service already provided and actual documented expenses directly connected with performance of the relevant agreement.

11. Service Defects and Technical Problems

If the User believes that the paid Service has not been provided properly, the User should contact LineOnMe and describe the issue.

LineOnMe may investigate technical logs, payment information, service availability, integration status, and other relevant circumstances.

Where mandatory law gives the User a right to correction, price reduction, refund, damages, or another remedy, this Policy does not restrict that right.

12. Third-Party Services

Certain LineOnMe functionality depends on third-party services, including CRM systems, messaging services, social networks, marketplaces, API providers, and other external platforms.

Payments made by the User directly to a third-party provider are governed by the terms of that provider and are not refundable by LineOnMe unless LineOnMe itself was the recipient of the relevant payment.

13. How to Request a Refund

To request a refund, the User should contact: info@lineon.me.

The request should contain information sufficient to identify the User and the relevant payment, for example:

• name or company name;
• email address or telephone number associated with the account;
• date and amount of payment;
• invoice, order, or transaction information where available;
• reason for the refund request.

LineOnMe may request additional information reasonably necessary to identify the payment, prevent fraud, or process the refund.

14. Refund Processing

After receiving a refund request, LineOnMe reviews the circumstances and determines the refundable amount in accordance with applicable law, the agreement, and this Policy.

Where applicable law establishes a mandatory period for satisfying a particular refund claim, LineOnMe processes the claim within that period.

In other cases, LineOnMe aims to process a valid refund request within 10 business days after receiving all information reasonably necessary to process the request.

15. Method and Timing of Refund

Where technically possible, a refund is normally made using the same payment method used for the original payment.

LineOnMe may use another lawful refund method where required by technical circumstances or agreed with the User.

After LineOnMe initiates the refund, the actual time required for the funds to appear in the User’s account may depend on the bank, payment system, card issuer, or other payment provider.

16. Business Customers

Where LineOnMe services are purchased by a legal entity or individual entrepreneur for business purposes, refunds and termination may additionally be governed by the relevant agreement, invoice, commercial offer, or other terms agreed between the parties, subject to applicable law.

17. Fraud, Chargebacks and Payment Disputes

LineOnMe may request additional verification where there are reasonable grounds to suspect fraud, unauthorized payment, duplicate refund requests, or abuse of the payment system.

This provision does not limit the User’s statutory rights or rights provided by the User’s bank or payment provider.

18. Changes to this Policy

LineOnMe may update this Policy in connection with changes in legislation, payment methods, payment providers, Service functionality, or business processes.

The current version is published on the official LineOnMe website.

19. Language

This Policy is provided in English and Russian. In the event of inconsistencies, the Russian-language version shall prevail to the extent permitted by applicable law.

20. Contact Information

Individual Entrepreneur Anzhelika Sergeevna Trapeznikova
INN: 720604305670
OGRNIP: 323774600657411
Email: info@lineon.me
Telephone: +7 (495) 021-80-50
Website: lineon.me