Connecting a CRM
How LineOnMe AI works together with a CRM such as Kommo, and what determines what the AI can do in the CRM.
Updated October 9, 2026
If your team already works in a CRM, LineOnMe AI can be connected to it — for example, to Kommo. Connecting to CRMs and other business platforms is a separate capability of the LineOnMe Integrations direction.
What the AI can do in a CRM
It depends on three things:
- what the specific CRM’s API allows;
- what the chosen AI model can do;
- which permissions you have given the AI employee.
For example, the AI can record client data, create tasks and work with deals if these actions are available through the API and allowed for the employee. LineOnMe cannot perform an action that the CRM’s API doesn’t offer.
Control
Actions in a CRM follow the same rules as any others: important ones only after approval, and everything is recorded in the activity log.
Where to learn about connecting
Available platforms and solutions are in the LineOnMe Integrations catalog on lineon.me.