A channel won’t connect or isn’t getting messages
What to check if a LineOnMe AI channel won’t connect, shows an error or client messages don’t reach Conversations.
Updated October 9, 2026
If a channel shows an error or client messages don’t appear in Conversations, check the connection step by step.
What to check
- Open the Channels section and look at the channel status and the error text.
- For Telegram, check that the bot token was copied in full and the bot hasn’t been deleted.
- For the website chat, check that the widget code is on every page where it is needed.
- For email, check that the mailbox connection details are up to date.
- Disconnect the channel and connect it again.
- Send a test message to the channel and check that it appears in Conversations.
If messages arrive but the AI is silent
Then the channel works, and the cause is in the employee’s settings. See the article “An AI employee isn’t replying to clients”.