A knowledge base material wasn’t processed
Why a material has the Error status and what to do so that AI employees start using it.
Updated October 9, 2026
While a material has the Error status, AI employees don’t use it. Materials with errors are shown on the Home screen under Needs attention.
Common causes
- A PDF without text — for example, a scan or a photo of a document.
- The file format isn’t supported: PDF, DOCX, TXT and MD are.
- The file is damaged or password-protected.
What to do
- Open the material and read the reason for the error under its title.
- Upload a version of the document that contains text or is in a supported format — or add its content as text.
- Click Reprocess and wait for the Ready status.
- Check the result in the Check your knowledge block.