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Insights

Insights are deviations LineOnMe AI notices by itself: unanswered conversations piling up, response time growing, a channel no longer getting messages.

Updated October 9, 2026

You don’t have to check every chart every day: LineOnMe AI notices when something is going wrong and shows it as an insight.

What counts as an insight

  • Unanswered conversations are piling up.
  • First response time has grown.
  • A channel has stopped getting messages.
  • An AI employee has started handing conversations to people more often.

What to do with an insight

Each insight links to the details — for example, to the list of unanswered conversations. Once you’ve dealt with it, mark the insight as accepted or resolved so your team can see it is being handled.

  • Analytics figures

    What LineOnMe AI analytics shows: response speed, unanswered conversations, AI and team performance, channels, clients, sales and tokens.

  • The AI analyst: questions about your data

    Ask in plain words — the AI analyst answers from your data and separates facts from hypotheses.

  • Quick start with LineOnMe AI

    Seven steps from sign-up to an AI employee’s first reply to a client: provider, employee, knowledge, channel, test and launch.

  • What the Home screen shows

    In a few seconds, the LineOnMe AI Home screen tells you whether everything works, what is happening today and where you are needed.

  • What an AI employee is

    An AI employee is a job, not a chatbot: a role, instructions, knowledge, channels, permissions and its own AI provider.

  • How the knowledge base works

    What you can add to the LineOnMe AI knowledge base, how AI employees use the materials and what business memory is.

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