Analytics figures

Analytics answers three questions: how many requests you get and how fast you reply, how AI employees and people perform, and what went wrong. You don’t need a CRM for this.

• Overview — the key figures for the period and a comparison with the previous one.
• Conversations — conversations by day: how many the AI answered, how many people answered and how many are waiting; a workload heat map.
• AI employees — conversations, replies, handovers to people and approvals for each employee.
• Channels — requests and response speed for each channel.
• AI analyst — questions about your data in plain words.
• Activity log — every action by the AI and people.

• First response time — in calendar time and in working hours.
• Unanswered conversations — as a list, each opening in Conversations.
• The share of requests the AI answered, and handovers to people.
• New clients.
• Sales by catalog item, average order value and margin.
• Token usage by employee and model.
• Which knowledge base materials the AI uses most.

Choose a period — a day, a week, a month or your own — and drill down from any figure to the list of conversations. If there isn’t enough data for a figure, analytics says so instead of showing zero.

Owners and Managers see analytics for the whole company; an employee with limited permissions sees only their own data.