How an AI employee works with email: it reads incoming messages and attachments, then prepares and sends replies.
Updated October 9, 2026
Email is a full work channel in LineOnMe AI. Connect your company mailbox, and an AI employee will handle emails the same way it handles chat messages.
What the AI does with emails
- Reads incoming emails and understands what the client is asking for.
- Works with attachments and documents.
- Prepares a reply based on the knowledge base and sends it — on its own or after your approval.
- Replies in the language of the email.
- Creates tasks and passes the email to a person when a decision is needed.
How to connect it
- Open the Channels section and choose Email.
- Connect your company mailbox.
- Assign an AI employee and make sure its Email tool is turned on.
- Send a test email to this address — it will appear in Conversations.
Email doesn’t count towards the messengers in your plan.