Which channels you can connect
Website chat, Telegram, WhatsApp, Instagram and other messengers, email: where AI employees work with clients.
Updated October 30, 2026
A channel is where clients write to your company. All connected channels are gathered in Settings, in the Channels section, and their messages arrive in shared Conversations.
What you can connect
- Website chat — the LineOnMe AI widget on your website.
- Messengers — for example, Telegram, WhatsApp, Instagram, Facebook Messenger, VK, MAX, TikTok and Avito.
- Email — your company’s work mailbox.
- Calls — telephony for transcribing and analyzing conversations.
Statuses
Each channel has a status: whether it works, who replies on it and how many conversations came through it. If a channel stops working, it appears on the Home screen under Needs attention.
Who replies on a channel
A channel is handled by one AI employee or by several “by topic”: a main employee and up to five colleagues, and the AI picks who answers. You can also turn on the Learn only mode: the AI does not reply but learns from your team’s replies. You can assign employees when connecting the channel or in its settings.
How many messengers the plan includes
Messengers included in the plan: 3. Website chat and email don’t count towards this number. Each additional messenger costs $10 per month.