Several AI employees
How to share work between AI employees: different roles, models and knowledge, one employee per channel or several by topic.
Updated October 30, 2026
A company can have several AI employees with different jobs: for example, a sales employee in the website chat, support in Telegram and an administrator on email.
Who works where
The Where they work tab of the AI employees section shows which employee replies on each connection. If no one replies on a channel, its row is highlighted, and the Assign button fixes it in one action.
Several employees on one channel
In the channel settings, choose “by topic of the conversation”: a main employee and up to five colleagues. The AI picks who answers by each employee’s topic words; if the topic is unclear, it asks the client one clarifying question. The Learn only mode keeps the AI from replying: it learns from your team’s replies.
Different models
You can choose a separate AI provider and model for each employee: for example, a more powerful model for sales and a faster one for support. One connected provider can serve several employees at once — you don’t need a separate key for each.
Different knowledge
Choose a knowledge mode for each employee: the whole base, only selected materials or no knowledge base — for example, the price list for sales, procedures for support.