How Conversations work

Conversations is one place for all your client messages. Here you can see what the AI replied, what is waiting for your approval and where a person is needed.

• Conversation list — with All, Unread, AI, Human and Awaiting approval views and a counter for each.
• Messages — the client’s messages and the replies from the AI and people.
• Client — contact channels, status, the person in charge, source, first request and last contact, requests by channel.

If a client writes both in Telegram and in your website chat, all their messages are gathered into one thread. When you reply, you choose the channel the message goes to.

Sort conversations into your own folders — up to 20 per person. Search finds a conversation by the client’s name, contact or message text.

The + button finds a client or creates a new one so you can write to them first.

A conversation with LineOnMe support is pinned at the top of the list — write there if something is unclear.