Calls and transcription
How LineOnMe AI turns conversations into working data: transcripts, summaries, follow-up tasks and call quality scoring.
Updated October 9, 2026
Connect telephony, and LineOnMe AI will work with what is said in calls the same way it works with messages: transcribe it, analyze it and use it in your work.
What the AI does with a call
- Transcribes the conversation into text.
- Writes a short summary.
- Picks out what matters: what the client wants, what was agreed and the next steps.
- Creates follow-up tasks.
- Records client data — including in a connected CRM, if allowed.
Calls in analytics
- Missed calls that weren’t returned.
- The operator’s share of talk time.
- A call score based on your checklist.
How to connect
- Open the Channels section and choose telephony.
- Connect your company telephony.
- Turn on the Telephony tool for the AI employee who will work with calls.
- If needed, set up a checklist for scoring calls.