How to add knowledge
Step by step: upload a file, add text or questions and answers, choose the material type and the employees who will use it.
Updated October 9, 2026
Knowledge is added in the Knowledge base section with the Add knowledge button.
Steps
- Click Add knowledge.
- Choose what to add: File, Text or Questions and answers.
- For a file, drag it into the window or select it on your computer — PDF, DOCX, TXT and MD are supported.
- Enter a title and the material type — for example, Product description or Procedure.
- Choose who will use the material: all AI employees or only selected ones.
- Click Add and wait for the Ready status.
Security
Passwords and keys that ended up in the text by accident are hidden automatically.
If you see an error
The most common cause is a PDF without text, such as a scan. Upload a version of the document that contains text, or add its content as text.