Replying to clients from the CRM
How managers reply to clients in messengers without leaving Kommo.
Updated October 13, 2026
With the Widget, a manager replies to a client right from the Kommo interface. Both incoming and outgoing messages go through the CRM, so there is no need to switch between apps.
One interface for everything
Managers don’t have to open each messenger separately: conversations with clients happen in the CRM, alongside the rest of the team’s work.
Teamwork
The whole sales or support team can reply to clients, each in the CRM interface they already know.
Do you need a separate app?
To work with messages in the Widget, the CRM is enough. If you also need booking, a schedule and analytics, use the standalone LineOnMe Booking product.