Incoming messages
How client messages from messengers reach Kommo through the Widget.
Updated October 13, 2026
With the Widget, clients don’t have to change how they contact you: they write in their own messenger, and the message lands right in Kommo — where your team already works.
Where messages come from
The CRM receives messages from messengers connected through the Widget. Each messenger is connected separately, so you decide which channels to accept requests from.
Private and group conversations
Besides private messages, the solution works with group chats — in the messengers and scenarios where they are technically supported.
How many messages you can receive
On the LineOnMe side, the number of messages is not limited and does not affect the price. Individual messengers may have their own limits, set by the rules and API of those platforms.