Private and group chats
How the Widget handles private messages and group conversations in Kommo.
Updated October 13, 2026
The Widget lets you work in Kommo not only with private messages from clients but also with group conversations. One CRM interface covers both private dialogs and group chats.
Where group chats are supported
Group chats are available in the messengers and scenarios where they are technically supported. This depends on the messenger itself and the rules of its API.
Why it matters for your team
If you talk to clients in group chats, those conversations stay in the CRM too, so your team doesn’t need a separate app to read them and reply.