Widget settings
What shapes how the Widget works in Kommo: the set of connected messengers and what each platform supports.
Updated October 13, 2026
How the Widget works in Kommo depends first of all on which messengers are connected. This set determines both the channels that bring messages into the CRM and what you pay for the solution.
Messengers
Each messenger is a separate widget and is connected separately. Connect only the messengers your clients actually write in: every connected messenger is paid separately.
What platforms support
The available features depend on the messenger: for example, group chats work only where they are technically supported. Each messenger’s capabilities are defined by its own rules and API.