Troubleshooting the Widget
What to check if messages from a messenger don’t reach Kommo or an action is unavailable.
Updated October 13, 2026
If the Widget does not work the way you expect, the cause is usually in one of three places: the messenger connection, what the platform itself supports or the limits of its API.
Messages don’t arrive
Check that the messenger you need is connected: each messenger is connected separately, and the CRM receives messages only from connected ones.
A group chat or a feature doesn’t work
Group chats and other features are available where the messenger technically supports them. LineOnMe cannot perform an action that the connected platform’s API does not offer or does not allow.
If the problem persists
Write to us via the Contacts page and mention which messenger and which CRM you use.