Frequently asked questions

LineOnMe is a technology ecosystem for how businesses work with clients, communications, automation and AI. Its main directions are LineOnMe Booking, Integrations and LineOnMe AI; there is also the standalone Lite product — all client messages in one place. The solutions can be used separately or together.

There are three main directions:

• LineOnMe Booking — online booking and working with clients;
• Integrations — bringing LineOnMe features into third-party systems;
• LineOnMe AI — AI employees for working with clients and tasks.

Yes. That is what LineOnMe Integrations is for: solutions for the supported platforms.

Choose the product you need and sign up using the “Start free” link on its page.

No, each product has its own account. You can sign in to LineOnMe Booking or LineOnMe AI from the “Sign in” menu on the website.

It depends on the product you choose. Booking and AI have their own plans, and the price of an integration depends on the specific solution.

$25 per month. The plan includes all core Booking features; messengers of your choice included: 2. Each additional messenger is $10 per month. Paying for several months gives you a discount on the base plan; additional messengers are paid at the full price.

$99 per month — the same with a CRM or without one. The plan includes AI employees, knowledge bases, Conversations, Clients, Products and services, analytics and the activity log, website chat and email, plus messengers of your choice: 3; each additional messenger costs $10 per month and each module (CRM, Products, Documents) $10 per month. AI replies are not part of the subscription: under your own API key they are paid to the provider on its terms, without a key — from the AI balance in your workspace.

Integrations do not have a single price. The cost depends on the platform and the specific solution — it is shown on that solution’s page.

On the Russian version of the website, prices are shown in rubles; on the international versions, in dollars. You do not need to switch the currency manually.

For LineOnMe Booking, LineOnMe AI and Lite — yes: paying for 3, 6 or 12 months lowers the monthly price by 5%, 10% and 20%. The discount applies to the base plan only: additional channels and modules are paid at the full price. The Widget for Kommo has no discounts for longer periods: the price per channel is the same for any period.

A booking system: calendar and schedule, services and clients, messengers and analytics — everything for daily work with clients in one app.

Independent specialists, teams and salons, as well as businesses with branches: the system scales with your business.

Yes, Booking supports several branches in one account: branches, employees, services, appointments and client communications — all in one place.

The business sets up its services and schedule, and then a client can choose an available service and time slot.

Yes. You create an appointment right in the Booking workspace: choose the client, the service and the specialist, and the appointment appears in the schedule straight away.

Yes. See the knowledge base article “How to change an appointment” for details.

Yes, you set the duration in the service settings.

Messengers of your choice included in the plan: 2. Additional ones are connected separately — $10 per month each.

$10 per month for each messenger beyond those included in the plan.

For example, Telegram, WhatsApp, Instagram, Facebook Messenger, VK and Zalo. The current list is on the LineOnMe Booking page.

Yes. A full web version is available: conversations, clients, bookings and other tools — in the browser.

Yes, you can work in the mobile app. There is also a web version for working from a computer.

Work with clients, conversations, appointments and the other available Booking tools — right in the browser, on a big screen.

Yes, there are mobile apps — App Store and Google Play links and QR codes are in the “LineOnMe is always at hand” block.

Yes, LineOnMe Booking has a Google Calendar integration.

Yes. Telephony is connected via API or an external PBX; you can work with calls and use call transcription.

Yes. LineOnMe users can talk to each other inside the system: find one another by nickname and exchange messages. The internal messenger is free and isn’t counted as an external channel.

Yes, the internal messenger supports audio and video calls between LineOnMe users.

The conversation is turned into text that you can work with: read it, analyze it and use it in related processes. In Booking, transcription is available with connected telephony.

Yes. Booking is designed for teams, employees and branches as well.

Revenue, number of appointments, average check, clients, services and employee statistics. Analytics is available in the mobile app and the web version.

Yes. You can review your business results for a selected period — in the mobile app or the web version.

Yes, employee metrics are available in Booking analytics.

Yes, Booking analytics includes metrics by service, so you can see which services bring in the most revenue.

Ready-made solutions that bring LineOnMe features into third-party CRMs and other business platforms. For example, the Widget adds messengers and social networks right into your CRM.

To use LineOnMe features inside the system you already work in, without having to switch to a separate product.

The current list of published integrations is in the Integrations catalog. For example, the Widget works with Kommo.

In the Integrations catalog. Choose a platform, and its page lists the available LineOnMe solutions.

Choose the platform and the solution you need, then start the installation provided for that solution. For example, the Widget has an Install button for this.

No. The terms and price depend on the specific solution — they are shown on that solution’s page.

No. Each solution may have its own pricing model. For example, in the Widget you pay for each connected messenger.

It depends on the solution: each integration has its own connection steps. They are described on the solution’s page and in the knowledge base.

Telegram, WhatsApp, MAX, TikTok, Avito, Instagram, Facebook Messenger and VK. Each channel is a separate widget.

Yes, if the solution and the channel support it. For example, in the Widget, messages from connected messengers arrive right in the CRM.

Yes, in integrations where messaging happens right inside the CRM. For example, in the Widget the manager replies to the client from the CRM interface.

A LineOnMe solution for connecting messengers and social networks to Kommo: client messages arrive right in the CRM, and the manager replies to them without switching between apps.

$10 per channel per month — the same for any billing period. You pay only for the channels you connect.

Yes. Each messenger is connected separately — $10 per month each.

Yes, if the messenger and the integration support it. In the Widget you can work with both private messages and group chats where this is technically available.

Kommo. Installation starts with the Install button on the Widget for Kommo solution page.

A system of AI employees for business. You connect your AI provider, create employees for different roles, give them knowledge about your company and assign them to channels — website chat, messengers and email. The employees reply to clients and handle tasks, and they check important actions with a person.

It is more than a chatbot. An AI employee has a role, instructions, knowledge, work channels, permissions and a level of autonomy. It doesn’t just reply — it works with data and tasks, checks important actions with a person, and everything it has done is visible in the activity log.

Sign up at ai.lineon.me with the Start free button. After sign-up, the account walks you through “Launch in 7 steps”: connect AI — with your own AI provider key or through the AI balance — create an AI employee, add knowledge, connect a channel, assign the employee, check it in the test chat and launch.

The interface is fully translated into 11 languages: English, Spanish, Portuguese, French, German, Russian, Chinese, Japanese, Indonesian, Turkish and Vietnamese. You can change the language at any time. AI employees reply to clients in the client’s language.

No. LineOnMe AI connects to any CRM or works on its own, and the price is the same: $99 per month.

LineOnMe AI is a system of AI employees. They reply to clients in the website chat, messengers and email, prepare drafts for approval, work with the knowledge base and the catalog of products and services, record clients, create tasks, work with call transcripts and hand conversations over to a person when needed. Everything they have done is visible in analytics and the activity log.

An AI role you set up: sales, support, administrator or your own. An employee has instructions, knowledge, channels, tools and permissions, an AI provider and model, working hours and a level of autonomy.

Yes. If an AI employee is allowed to reply on its own, the client gets an answer right away — in the website chat, messengers or email, during the employee’s working hours. If not, the reply arrives in Conversations as a draft, and a person sends it with one button. Either way, the employee checks important actions with you.

Yes. Don’t allow the AI employee to reply on its own — then each of its replies will arrive in Conversations as a draft with Send and Reject buttons. All such conversations are gathered in the Awaiting approval view.

Yes. Create employees for different jobs — for example, sales for the website chat, support for Telegram and an administrator for email. Each has its own instructions, knowledge, model and channels. A channel can be handled by one employee or by several “by topic”: a main employee and up to five colleagues, and the AI picks who answers based on the topic of the conversation.

Sales, support, administrator, analyst or your own. The role sets the starting settings, and the instructions spell out what the employee does and doesn’t do in your company.

Yes, if you give it those working hours. An AI employee replies to clients according to the schedule you set: include night hours or round-the-clock work, and it will reply at night. Messages outside working hours wait for a person.

Yes — with the switch in the employee card or by voice through the LineOnMe AI assistant, after confirming. While paused, the employee doesn’t reply to clients or do anything, and the Home screen reminds you that clients are only getting replies from people.

OpenAI, Claude, Gemini, Kimi, DeepSeek, YandexGPT and others, including OpenAI-compatible services. LineOnMe AI isn’t tied to one neural network: you can connect several providers and choose a separate model for each AI employee. The current list is shown when you connect a provider in the account.

Yes. The key is stored encrypted and shown masked in the interface; model usage is paid to the provider on its terms. Your own key is optional: you can work through the AI balance instead — then AI replies are paid for through LineOnMe from the balance in your workspace. Neither is part of the LineOnMe AI subscription.

You do — in one of two ways of your choice: under your own API key directly to the AI provider, on its terms, or from the AI balance in your LineOnMe AI workspace. The LineOnMe AI subscription pays for the system and doesn’t depend on how many messages the AI has handled. Token usage is shown in LineOnMe AI analytics.

Yes. The model is chosen on the Brain tab of the employee card: for example, a more powerful one for sales and a faster, more economical one for support.

If the employee has a backup model, LineOnMe AI switches the work over to it, so clients aren’t left without a reply. The provider outage is shown on the Home screen under Needs attention.

Yes, if the provider offers a suitable free model on its terms. LineOnMe AI works with both paid and free models from supported providers.

No. One connected provider can serve several employees with different roles and models at once.

Add materials to the knowledge base: documents, price lists, rules, answers to common questions and a company description. When replying, the AI employee finds the relevant passages in them. Short facts — your address, opening hours — can be saved in business memory.

PDF, DOCX, TXT and MD. Besides files, you can add text and ready questions and answers. A PDF must contain text: a scan without text won’t be processed.

Yes. Turn on Knowledge base only for the employee — it will reply only with what is in your materials and offer to put the client in touch with a person for other questions.

Yes. An AI employee sees items in the Products and services section — name, description, price and availability — and tells clients about them. It doesn’t change prices or stock itself and doesn’t tell clients the cost price or margin.

Website chat, messengers — for example, Telegram, WhatsApp, Instagram, Facebook Messenger, VK, MAX, TikTok and Avito — email and telephony. Messages from all channels arrive in shared Conversations. Messengers included in the plan: 3; website chat and email don’t count towards this number.

Yes. Add the LineOnMe AI chat to your website, customize it — icon, colors and greeting — and assign an AI employee. Visitors’ messages arrive in Conversations, and the visitors themselves appear in Clients.

Yes. In Settings → Channels, connect your company’s Telegram bot or sign in to your personal Telegram profile with a QR code, then assign an AI employee — it will reply to clients, and the messages will appear in Conversations. Telegram counts as one of the messengers in your plan.

Yes. Connect your company mailbox — the AI employee will read incoming emails and attachments, prepare replies from the knowledge base and send them on its own or after your approval. Email doesn’t count towards the messengers in your plan.

Yes. An AI employee understands requests and replies in the client’s language — in messengers, email and the website chat — within the languages the chosen model supports.

Yes. Click Hand over to me in the client panel — the AI stays silent in this conversation until you click Return to AI. If the AI can’t answer by itself, it hands the conversation over to your team, and Owners and Managers get a notification.

Only what you allow. For each action you choose On its own, With approval or Not allowed. Deletion and bulk changes always require a person’s approval, and every action is recorded in the activity log.

Every action by AI employees and people: the time, performer, action, risk, approval and result, as well as what it was before and after. For each incoming message, you can see whether the AI replied, prepared a draft or stayed silent — and why. Secrets never get into the log.

The client’s name, channel and conversation history, as well as its own instructions, your company’s knowledge and the catalog. That’s why the AI replies with what you have already discussed with the client in mind.

Yes. LineOnMe AI has its own CRM inside — the CRM module with pipelines, deals and tasks. Connecting an external CRM is a separate capability of LineOnMe Integrations. What the AI can do in an external CRM — record client data, create tasks, work with deals — depends on that CRM’s API, the chosen model and the AI employee’s permissions.

Automatically — from conversations. When someone writes to a connected channel for the first time, the system creates a client and remembers where they came from. You can also add a client manually and import your base from an Excel or CSV file: the import suggests fields for common CRM exports, keeps an import history and lets you undo an import.

Only when a person decides. LineOnMe AI finds exact matches — for example, the same phone in the Phone and WhatsApp contacts, or the same email — and suggests merging the clients. The merge is recorded in the activity log and can be undone. The system never merges people just because their names look alike.

First response time, unanswered conversations, how many the AI answered and how many were handed to people, figures for each AI employee and channel, new clients, sales, token usage and knowledge usage. Plus insights — deviations the system notices by itself.

An assistant in the Analytics section that you can ask questions in plain words. It answers from your data and splits the answer into facts, observations, hypotheses and what there isn’t enough data for. The AI analyst only reads data and never changes anything.

Yes. LineOnMe AI analytics shows token usage by AI employee and model. Bills for model usage come from the AI provider and are shown in its account.

Yes. Connect telephony — the AI will transcribe the conversation, write a summary, pick out what was agreed and create follow-up tasks. Analytics shows missed calls that weren’t returned and call scores based on your checklist.

AI employees with roles and instructions, knowledge bases, connecting AI providers, Conversations, Clients, Products and services, analytics and the activity log, website chat and email, plus messengers of your choice: 3. The price is $99 per month. The CRM, Products and Documents modules are added separately at $10 per month per module. AI replies are paid separately: under your own key to the provider or from the AI balance.

Yes: paying for 3, 6 or 12 months lowers the monthly price by 5%, 10% and 20%. The discount applies to the base plan only. The subscription is paid in the LineOnMe AI account.

Yes. The LineOnMe AI plan includes messengers of your choice: 3; each additional one costs $10 per month. Website chat and email don’t count as messengers.